Contact Us

  •  Prime Therapeutics Pharmacy/PDL Call Center: (844) 620-6116
    • Pharmacy Support — Speak "Pharmacy"
    • Prescriber Support — Speak "Prescriber"
    • Beneficiary Support — Speak "Member"
    • Web Support — Speak "Prescriber" or "Pharmacy," then speak "Web Support"
  • Prime Therapeutics Fax Number: (800) 424-7976
  • PDL Fax Number: (800) 424-5739
  • Call Center hours are Monday — Friday 9AM — 6PM ET excluding state holidays.
  • Web Support hours are Monday — Friday 8AM — 8PM ET.