- Prime Therapeutics Pharmacy/PDL Call Center: (844) 620-6116
- Pharmacy Support — Speak "Pharmacy"
- Prescriber Support — Speak "Prescriber"
- Beneficiary Support — Speak "Member"
- Web Support — Speak "Prescriber" or "Pharmacy," then speak "Web Support"
- Prime Therapeutics Fax Number: (800) 424-7976
- PDL Fax Number: (800) 424-5739
- Call Center hours are Monday — Friday 9AM — 6PM ET excluding state holidays.
- Web Support hours are Monday — Friday 8AM — 8PM ET.